Frequently Asked Questions
General
Custom Stickers
Prices may vary depending on the complexity of the custom order
but it usually starts at $7.00 per sheet. Foil add-on $0.50/sheet.
Custom order processing time: 7-10 business days
Re-order will be at standard shop prices.
Some previous custom orders may be released at a standard shop item in the future at a lower price.
Please refer to our custom order page to start your order.
Where are you located?
We are located in Melbourne, Australia.
How can I contact you?
Send us an email at info@paperdazed.com.au or DM us on instagram.
My Order
My order hasn't arrived yet
Please check estimated delivery date on your order and shipping policy. If you have any further questions, please contact info@paperdazed.com.au
Domestic Australia:
1-3 weeks delivery
International:
Up to 6 weeks delivery
Can I combine my order?
If we see a duplicate order with the same address we would combine it automatically.
On sale periods, please contact us to ensure this isn't missed.
How can I track my order?
You can track your order here on provided that you have selected tracked shipping and a tracking number is active.
Can I cancel my order?
There is a 2 hour cancellation window. Please email us at info@paperdazed.com.au
Something is wrong with my order what can I do?
If you have any issues with your order please email info@paperdazed.com.au
Shipping
Do you ship worldwide?
We ship to most countries excluding Germany. For EU/UK customers, please contact us via Etsy messages to order items that are not listed on the Etsy shop.
Can I pick up locally instead?
No, we don't provide local pick up at this point. However, if your shipping address is within our local region, we may drop it off and refund a portion of the shipping costs.
Can I change my address once the order is placed?
Please contact us as soon as possible to change your shipping address. Once the order is posted, it cannot be changed.
Custom fees and duties
All orders may be subjected to custom fees, duties and tariffs on delivery or collection. It is the customer's responsibility to pay these charges to receive the order. Charges are determined by the destination country and beyond Paper Dazed's control. Shipping costs on orders that have been refused and returned due to unpaid fee will not be refunded.
How long does it take for my order to arrive?
Please visit our shipping policy for more information.
Returns
Do you offer returns?
We currently do not offer returns or exchanges on all items.
My item is faulty
Please contact us at info@paperdazed.com.au with a photo of item and we will work something out for you!